iPhone 14 Pro Max No Sound on Calls? 12 Fixes

You place a phone call and it connects. But you can’t hear the person on the other end. What can you do? In this article, i’ll explain why there is no sound during calls on your iPhone 14 Pro Max and show you how to fix the problem.

Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.

There are different scenarios where you may find that your iPhone 14 Pro Max sound is not working during calls. For example, maybe when you are on a call, you might not hear the voice clearly, or you might hear echoes, crackling and static sounds.

Whatever’s going on, let’s look at how you can fix it when there’s no sound during calls on your iPhone 14 Pro Max.

How to fix iPhone 14 Pro Max no sound on calls issue

Follow these troubleshooting tips to fix your iPhone 14 Pro Max if you can’t hear any sound during phone calls.

1. Verify that you’re in network

While relatively rare, dead spots still exist. You might encounter this when underground (in a basement or on mass transit) or in a rural area. When you are located in a no-signal zone, you might hear noises during phone calls. Make sure to use your iPhone in an area within your operator’s network coverage.

2. Turn On/Off Airplane Mode

Believe it or not, airplane mode is like my go-to troubleshooter for fixing any network-related issues on iPhone. If there is an occasional glitch related to the network, resetting the radios does the trick for me – more often than not. So, make sure to give this nifty hack a shot before moving to other fixes below.

1. Swipe down from the top right corner of the screen to access the Control center and tap on the airplane mode icon to enable it.
2. After waiting a few seconds, tap the airplane mode icon to turn it off and enable your network connection once again. Now, try dialing any contact to check if the problem of iPhone 14 Pro Max no sound on calls is fixed.

3. Turn up the call volume

Maximize the volume with the volume up button during a phone call. Make sure that you can see the volume indicator appearing on the screen when you press the volume up button. You can also switch from receiver to speaker when you are on a call.

Note: If the voice sounds normal when on speaker, check your receiver instead. If you still can’t hear clearly, then your phone software or network operator could be the issue.

4. Check and clean the receiver

There may simply be dust and dirt affecting earpiece function, causing no sound during calls on your iPhone 14 Pro Max. The receiver won’t work properly if it’s blocked or dirty. Clean the receiver with a clean and soft-bristled brush or cotton bud.

You may also want to remove the iPhone case or screen protector that might block the receiver, then test again.

5. Check Your iPhone’s Sound Output

There may be no sound during calls on your iPhone 14 Pro Max because you have Bluetooth turned on and it has automatically connected to an active Bluetooth audio device, such as wireless earbuds. Therefore, your iPhone’s sound is actually playing from those instead of the speakers.

You can disconnect the devices easily by turning off your iPhone’s Bluetooth:

1. Open the Control Center.
2. The Bluetooth button is blue when switched on. Tap to turn it off.

6. Force Restart Your iPhone

If there’s still no sound during calls on your iPhone 14 Pro Max, the next method you can try is to force restart your phone. Force restart (also known as hard reset) flushes out the cache and deletes useless temporary files, which often works in fixing many iOS issues, on your iPhone. Thus, you should give this nifty solution a chance as well. Don’t worry, you won’t lose any data when you force restart your iPhone.

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the Side button until the Apple logo appears on the screen.
4. Release the Side button.

7. Update iOS

These days, most iOS versions come with a myriad of bugs. While some do get fixed through subsequent updates, others, especially the less reported ones, continue to exist for a long time. Besides, there are a few bugs that keep cropping up from time to time, and you may check out some of the most common iOS 16 problems and their solutions in the linked article. Though it sounds critical of Apple’s mobile OS, it is the harsh reality.

If you are still troubled by the problem of no sound during calls on your iPhone 14 Pro Max, a bug is likely to be behind this issue. Hence, updating the software could resolve the problem.

1. Open the Settings app on your iPhone.
2. Tap General.
3. Select Software Update.
4. If an update is available, tab Download & Install.

8. Reset Network Settings

Whenever I face a network-related issue, the one hack that I make sure to try is resetting the network settings to factory default. As the the problem of iPhone 14 Pro Max no sound on calls also seems to have a relation with the network, we suggest you try out this trick too.

1. Head into the Settings app on your iPhone.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap on Reset.
5. Select Reset Network Settings.

9. Reset All Settings

When basic tips fail to resolve a common iOS problem, wiping out all the existing settings and setting up the device from scratch can help. Therefore, we suggest you try out this solution next to fix the problem of iPhone 14 Pro Max no sound during calls.

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Select Reset All Settings.

10. Factory-reset an iPhone

If you still can’t hear calls on your iPhone 14 Pro Max, there is one last thing you can do before seeking professional help. A factory reset will completely wipe your iPhone, and the complete operating system will be set to its default settings. If the problem isn’t hardware, a factory reset should fix any software bugs that might be preventing you from hearing calls on your iPhone 14 Pro Max.

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Erase all Content & Settings.

11. Contact your network provider

If you can’t hear calls on your iPhone 14 Pro Max after trying the above steps, contact your service provider to check the network stability or if there have been any network interruptions in your area.

If your service provider confirms that there is currently an issue, you may need to wait until your service provider resolves the current network problems.

If your service provider confirms that there are no current issues with the service, proceed to the last step.

12. Contact Apple Support

If none of the fixes above work, the problem isn’t as minor as hoped. contactingApple Support is the last thing to do when you can’t hear calls on your iPhone 14 Pro Max. . There could be a hardware issue with your iPhone! Apple provides support over-the-phone, online, through the mail, and in-person. Explain the problem to the company, and send it in for repair or replacement.

Fix No Sound during calls on Your iPhone 14 Pro Max Easily

So yeah, these are pretty much all the methods you can use to solve the no sound during call on iPhone 14 Pro Max. As we mentioned above, the problem is likely network related. So, tips like resetting the network settings or force restarting your phone are more likely to resolve the problem. Let me know which solution helped you fix the problem of iPhone 14 Pro Max sound not working on calls. Moreover, let us know about any other solutions that help troubleshoot this annoying issue in the comments below.

See also: iPhone 14 Pro Max Not Ringing on Incoming Calls? Fix